Staffing Specialist, WFS India- Amazon Customer Service

Note: This role is based out of HYD20

We are looking for a talented High Volume Hiring (HVH) Recruiter to help us find the best talent in the world to support our growth. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The ideal candidate will work effectively with internal and external stakeholders and support the mass/high volume hiring process for hourly Customer Service Associates (CSAs).

The HVH Recruiter is responsible for candidate talent search and placement, process improvement, and executing hiring strategies for CSA-level hiring, as well as other hiring programs. Recruiters at Amazon foster a collaborative team environment that ensures delivery of efficient, effective, quality driven service to internal customers.

Key job responsibilities
Owns execution of the end-to-end / full cycle recruiting process for high volume hourly Customer Service Associate positions
Owns sourcing activities to ensure a ready-to-hire pipeline at all times.
Collaborates with other support areas to ensure hiring is effectively completed, taking care of candidate experience.
Implements and enforces consistency with recruiting policies and procedures.
Creates, posts, tracks, and unposts all the external requisitions for high-volume hiring positions.
Coordinates and participates in recruiting programs and events, such as job fairs, university/technical schools hiring, and other candidate engagement events. [May be country specific]
Analyzes application and process data to identify market or operational trends and escalates any process issues.
Reviews and processes candidate escalations as appropriate.
Seeks for ideas, thinks out of the box, and actively looks for new approaches to improve candidate experience and candidate assessment.
Ensures the quality of the process documentation for all the recruiting steps including creating and extending well-supported, documented offers to candidates.
Creates a collaborative recruitment process, by keeping positive communications with peers, hiring managers and interview loop members at all times.
Lead/focus on Diversity, Equity and Inclusion (DEI) initiatives including planning events to showcase

About the team
On the Amazon Customer Service High Volume Hiring Recruiting team, you’ll leverage innovative technology, programs and processes as you deliver Earth’s best talent across the globe. You’ll be part of a team that meets hiring goals by using objective and inclusive recruiting practices to attract, engage, and assess candidates. Bring your growth mindset and be prepared to focus on continually upskilling and learning so we can best support each other and the business.

BASIC QUALIFICATIONS

- 3+ years of human resources experience
- Experience with HR processes and systems

PREFERRED QUALIFICATIONS

- 2+ years of HR/HR shared service center experience
- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Our inclusive culture empowers Amazonians to deliver the best results for our customers.