Cisco Contact Center Administrator

ConfidentialChennai

30+ days ago

Job description

We are seeking a skilled Cisco Contact Center Administrator to manage and optimize our contact center operations. The ideal candidate will have extensive experience in Cisco systems and a strong background in troubleshooting and system administration.

Responsibilities

Manage and configure Cisco Contact Center solutions, including hardware and software components.
Troubleshoot and resolve issues related to Cisco Contact Center applications.
Monitor system performance and ensure high availability of contact center services.
Collaborate with cross-functional teams to implement new features and enhancements.
Provide technical support and training to end-users and team members.

Skills and Qualifications

4-5 years of experience in managing Cisco Contact Center solutions.

Proficiency in Cisco Unified Contact Center Express (UCCE) and Cisco Unified Communications Manager (CUCM).

Strong understanding of VoIP technologies and protocols such as SIP, H.323, and RTP.

Experience with Cisco Call Manager and IVR systems.

Knowledge of networking concepts, including LAN / WAN, firewalls, and VPNs.

Ability to troubleshoot and resolve technical issues in a timely manner.

Excellent communication and interpersonal skills.

Cisco certifications related to Contact Center (e.g., CCNA, CCNP) are a plus.

Skills Required

Cisco Ucce, Call Routing, Troubleshooting, Network Security

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Center Administrator • Chennai