Manager - Renewal Quoting

Job Summary

The Sales Support Manager will lead the APAC / EMEA Renewal Quoting Team, driving operational excellence and team development. This role is responsible for supervising a team of 12 Renewal Support Specialists, ensuring timely and accurate renewal quoting for APAC / EMEA customers. The successful candidate will be a hands-on people manager, ready to work early hours to support regional business needs.

Job Responsibilities

• Supervise, coach, and develop a team of 11 Renewal Support Specialists, fostering a collaborative and high-performance culture.
• Oversee business support processes, including task assignment, workflow management, and schedule adherence to meet departmental targets.
• Develop and manage routine operational plans, proactively resolving issues to ensure smooth team operations.
• Administer company policies, recommend process improvements, and ensure compliance with management guidance.
• Monitor and manage costs related to the renewal quoting function, contributing to departmental financial objectives.
• Communicate effectively with supervisors, peer groups, and stakeholders, interpreting and presenting information as needed.
• Lead performance management, compensation planning, and employment decisions for direct reports.
• Identify and implement opportunities for process improvement within the renewal quoting function.
• The successful candidate will be expected to lead by example, drive operational excellence, and foster a collaborative team culture.

Job Qualification

Minimum 3 years of people management experience, with at least 3 years of team lead responsibility in a business support or renewal quoting environment.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and / or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

Skills Required

Business Support, People Management, Process Improvement