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E-Learning Support Engineer
ConfidentialBijnor10 days ago
Job descriptionKey Responsibilities : Technical Support for E-Learning Platforms : Provide technical support for e-learning platforms and tools, addressing any issues faced by users (students, instructors, and administrators). Troubleshoot and resolve technical issues related to e-learning systems, ensuring minimal disruption to learning. Collaboration with Instructional Designers : Work closely with instructional designers and educators to enhance the overall e-learning experience . Collaborate to improve course delivery , integrate new tools, and address technical concerns in the learning process. System Maintenance & Updates : Maintain and update e-learning systems and content to ensure systems are functional and up-to-date. Ensure that the platforms are compatible with the latest technology standards and updates, providing seamless learning experiences. End-User Training & Support : Provide training and support to end-users (students, teachers, and administrators) on how to use e-learning tools and technologies effectively. Develop user guides, tutorials, and FAQs to assist end-users in navigating and utilizing e-learning platforms. Monitoring & Reporting : Monitor system performance and address any technical glitches promptly. Track recurring technical issues and provide reports to management with suggestions for improvements. Qualifications and Skills : Education : Bachelor's degree in Computer Science , Information Technology , Education Technology , or a related field. Experience : Minimum 2 years of experience in technical support or a related role in e-learning platforms or education technology . Experience in troubleshooting issues related to learning management systems (LMS), virtual classrooms , and other e-learning tools .
Skills Required
Technical Troubleshooting, System Maintenance, Training
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Support Engineer • Bijnor
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