Guest Service Representative

About RAHO

Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is dedicated to bridging the gap in quality accommodation options in non-urban areas such as Coorg, Ooty, and Gokarna.

Title : Guest Service Representative (Full Time)

Location : Bangalore

Experience : 1+ year experience in the hospitality industry, candidates with a psychology background are welcome to apply!

Work hours : In office 10am - 6pm, Monday to Friday. Needs to be available on phone post 6pm till 9pm for a total of approximately 1 hour of work. The one hour of work depends on guest needs.

Role : Guest support is responsible for building long-lasting relationships with our guests. This includes responding to emails, chat and outbound calls within the given TAT and resolving the issue. The company places customers first and this role is extremely important as the first point of contact between customers and our companies’ personnel. We want our guests to have memorable and high-quality vacation experiences.

What are your primary responsibilities?

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Ensure customer satisfaction ratings of 9 and above
• Ensure sale of food and service bundles above acceptable levels
• Reply to all inquiries within 15 minutes of being raised
• Should be always virtually available to the customer during their stay
• Communicating with customers through various channels (email / chat / phone / social media).
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Actively listening to, promptly acknowledging and resolving customer inquiries and complaints.
• Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary and extracting insights.
• Providing feedback on the efficiency of the customer service process. Keeping yourself updated on company products and services to effectively manage customer queries
• Work with on ground staff to meet guest needs

It would be great if you also have

Experience working in startups

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. We are excited to hear from you, don't hesitate to apply!

This position is based in Bangalore, India.

We only accept applications in English.