Team Leader / / Assistant Manager / / US Healthcare / / BPO

Leading BPO in Gurgaon

Hiring For Team Leader / Assistant Manager

US Healthcare Process

Require Experience in Healthcare(Mandatory)

Experience in Prior Authorization is preferred

Require min 1Year as Team Leader Experience in International BPO

Looking for Candidates from BPO ONLY

Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA

Must have Excellent Communication Skills

CTC UPTO 9.5PA

Shifts 24

Mail CV at simmi@hiresquad.in or call at 8467054123

Role and Key Responsibilities :

 Handle a team of 20 to 30 people.

 Responsible for New Hire training and Quality audits.

 This role requires day to day communication directly with the US clients. Report

creation and publishing. Responsible for the day-to-day supervision of a group of call

center associates including work and attendance monitoring in accordance with

organization policy and applicable legal requirements.

 Regularly impart effective coaching to team members, enabling consistent high-

performance delivery.

 Identify performance related issues, develop an action plan for improvement and

implement corrective action plans.

 Conduct Team Meetings to ensure expedient communication of relevant information and

as an open forum for input.

 Schedule and organize team activities. Stay current on internal work processes, policies,

and procedures. Attend required manager development training.

Key skills & knowledge :

 Experience in direct Client interaction will be an added advantage.

 Willingness to work in a flexible schedule.

 Healthcare domain knowledge Experience in Billing and Reconciliation; Benefit Access

will be an added advantage.

Interested candidates can call at simmi@hiresquad.in or call at 8467054123