Senior Associate Program Management

Role Overview

As a Senior Associate Program Management, you will support the Program Manager in managing local corporate training programs end-to-end. You will take ownership of specific program modules or city-level initiatives, ensuring smooth coordination, stakeholder communication, and timely reporting. This role suits professionals with 1 3 years of experience who can balance operational excellence with client interaction and team coordination.

Key Responsibilities

• Coordinate and manage day-to-day operations of assigned training programs.
• Liaise with trainers, learners, and client SPOCs to ensure seamless delivery.
• Independently handle smaller client accounts or program modules under the Program Manager s guidance.
• Track program progress, maintain dashboards, and ensure deliverables meet SLAs.
• Work with internal teams (Content, Scheduling, Tech Support, Admin) for aligned execution.
• Support issue resolution related to logistics, trainer scheduling, or learner experience.
• Prepare weekly reports, MIS data, and feedback summaries.
• Mentor Associates or Interns assigned to the project.

Required Skills Experience

Skills Required

Client Handling, Client Servicing, .NET, Azure