Eminence Technology - Business Analyst

Company Description

Eminence Technology, established in 2008, collaborates with startups and established global businesses to build innovative software solutions for a digital-first world. With a 100+ member team, the company specializes in developing mobile apps, data-driven web applications, AI / ML, and Blockchain technologies. Their comprehensive services range from consulting on product discovery, prototyping, and architecture design, to building products, cloud engineering, and ongoing support and maintenance. Eminence Technology is also committed to innovation, delivering impactful solutions in AI / ML, Blockchain, Big Data, and IoT. Located in Mohali district, the company is recognized for helping clients bring their ideas to life with robust and cutting-edge technology solutions.

Key Responsibilities :

• Collaborate with clients post-implementation to understand business needs, system issues, and enhancement requests.
• Analyze functional and technical requirements for post-sales changes, updates, and optimizations.
• Document change requests, create functional specifications, and ensure proper sign-off from stakeholders.
• Act as a liaison between the client and development / QA teams for smooth delivery of updates.
• Provide ongoing product knowledge, training, and support to clients.
• Track and monitor post-sales deliverables, ensuring timely resolution of tickets / issues.
• Conduct gap analysis to identify opportunities for improvement and automation.
• Assist in creating post-implementation reports, customer feedback analysis, and performance metrics.
• Maintain strong customer relationships to encourage repeat business and referrals.

Required Skills & Qualifications :

(ref : iimjobs.com)