Technical Project Manager

Job Title : Technical Project Manager

Experience : 12+ Years

Location : Hyderabad - Work from office

Shift Requirement : Willingness to work in shifts to support global customers

Role Overview

We are seeking a highly experienced Technical Project Manager with a proven track record of managing teams in Augmented and Managed Services environments. The ideal candidate will have strong expertise in SLA / KPI management, customer interfacing, requirements gathering, Agile delivery, and guiding technical teams with solutions. This role demands excellent communication, people management, and presentation skills, along with proficiency in Agile / Scrum methodologies and JIRA for project tracking. Experience in the Education domain will be considered a strong advantage.

Key Responsibilities

• Project & Delivery Management
• Manage end-to-end delivery for multiple projects in augmented and managed services models.
• Drive SLA and KPI adherence across teams, ensuring timely and quality outcomes.
• Develop and track project plans, timelines, risks, and mitigation strategies using JIRA.
• Conduct Agile ceremonies (stand-ups, sprint planning, retrospectives) and ensure Agile best practices are followed.
• Client Engagement
• Act as the primary point of contact for customers, ensuring proactive communication and stakeholder alignment.
• Translate business requirements into actionable technical tasks for delivery teams.
• Conduct regular governance meetings, reporting on performance, risks, and improvement plans.
• Team Leadership & Guidance
• Lead, mentor, and manage cross-functional Agile teams.
• Guide teams in understanding customer requirements and providing scalable solutions.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Process & Performance Management
• Establish and enforce best practices for SLA monitoring, escalation handling, and incident resolution.
• Ensure accurate reporting, dashboards, and performance reviews with both internal teams and clients.
• Drive creation and maintenance of SOPs / Runbooks to standardize service delivery.
• Communication & Presentations
• Deliver high-quality presentations to leadership and clients on project status, value additions, and transformation initiatives.
• Collaborate with senior stakeholders to align on business priorities and solution strategies.

Required Skills & Qualifications

Education