[Immediate Start] Head Program Management Office

About the Role

The Head of PMO will reinvent the traditional Project Management Office into a Strategic Enablement Engine — one that governs through foresight, not hindsight. This leader will bring balance : the discipline of the “Hard PM” and the empathy of the “Servant Leader PM.” The mission is to ensure every initiative delivers value, not just reports progress — combining predictive insight, financial transparency, and capability development into one cohesive operating rhythm.

Responsibilities

• Governance, Escalation Management, Process & Tools
• Establish as peer to customer representative responsible for respective programmes / deliveries
• Establish a unified internal governance framework that replaces retrospective reporting with predictive control.
• Create early-warning systems and escalation protocols that trigger intervention before slippage occurs.
• Streamline templates, stage gates, and dashboards — focus on insight, not bureaucracy.
• Maintain a “single source of truth” for program status, decisions, and dependencies across delivery programs
• Embed digital tools and AI-enabled analytics to modernize the PMO’s operating cadence.
• Financial Management & Reporting
• Integrate financial governance into the PMO’s core — linking delivery performance to revenue, margin, utilization, and cost outcomes.
• Partner with Finance to ensure rolling forecasts, project P&L visibility, and variance analysis are forward-looking, not post-mortem.
• Drive budget discipline, performance tracking, and scenario modeling to support executive decisions.
• Provide leadership with insightful executive packs — concise, data-driven, and judgment-rich.
• Resource Demand Management & Capacity Planning
• Build and manage a global resource visibility model across all programs.
• Forecast demand and supply dynamics across hubs (India, LATAM, EMEA, APAC), ensuring capacity aligns with pipeline and commitments.
• Lead the governance of hiring plans, bench optimization, and redeployment strategies.
• Use analytics to anticipate demand peaks, skill gaps, and utilization risks before they impact delivery.
• Training & Certification
• Define the PMO competency framework — balancing “Hard PM” rigor (planning, control, risk) with “Servant Leader” attributes (coaching, empathy, collaboration).
• Establish structured certification, mentorship, and continuous learning programs aligned with Infinite and customer delivery standards.
• Cultivate a community of practice that celebrates outcome-based delivery, not process compliance.

Cross-Functional Responsibilities

Qualifications

Required Skills