Contact Center Specialist

Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the Roadside Assistance and Motor Insurance, as well as answering generic, non-generic specific questions related to product cover / motor servicing. Candidates with voice background & prior web chat experience with UK or US client will be preferred. Experience of Webchat / e-mailing process with more than 3 concurrency, flexi shift and weekend working are most desirable.