Customer Service Manager

Job Title : Service Manager

Location : Hosur, Tamilnadu

Employment : Full time

Experience : 7-10 Years of relevant experience in DG Set, and Electrical Switchgear

Education : Diploma / B.E. in Electrical, Electronics or other related branches.

Key Responsibilities :

• Lead and manage a team of site / service engineers across multiple locations or projects.
• Oversee operation and maintenance of DG sets (Diesel Generators), HT & LT panels, transformers, and switchgear systems.
• Ensure accurate interpretation of electrical wiring diagrams and effective troubleshooting of faults.
• Supervise handling of various circuit breakers (ACB, MCCB, MCB, etc.) and ensure safety compliance.
• Drive customer satisfaction by ensuring timely query resolution, proactive communication, and service excellence.
• Manage and monitor Annual Maintenance Contracts (AMC), ensuring SLA adherence and client retention.
• Coordinate with internal teams, vendors, and clients for smooth service delivery and escalation handling.
• Maintain service documentation, reports, and performance metrics for internal review and client audits.

Preferred Skills :

Qualifications & Experience :

Benefits :