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▷ (Apply in 3 Minutes) Training Manager

Autobahn CorporationKochi, Kerala, India
5 hours ago
Job description

Job Title : Trainer / Training Manager

Exp. : 8-10 Years

Location : Cochin, Kerala

Reports To : Head – Talent & Department

About the Role :

The Trainer / Training Manager will be responsible for designing, conducting, and evaluating training programs for all dealership functions — Sales, Service, Parts, and Customer Relations. The role aims to enhance employee capabilities, ensure adherence to brand and process standards, and drive performance improvement across branches.

Key Responsibilities :

1. Training Design & Delivery

  • Conduct training needs analysis across departments in coordination with HODs.
  • Develop training modules for Sales, Service, CRM, and Parts teams, focusing on both technical and behavioral skills.
  • Deliver regular training sessions on product knowledge, customer experience, process compliance, and brand standards.
  • Coordinate OEM / Manufacturer training schedules and ensure attendance and feedback tracking.

2. Skill Development & Performance Enhancement

  • Identify skill gaps and create targeted development plans for front-end and back-end employees.
  • Conduct onboarding and induction programs for new joiners.
  • Support improvement in key performance metrics — CSI (Customer Satisfaction Index), SSI (Sales Satisfaction Index), productivity, and retention.

    • 3. Evaluation & Reporting

  • Evaluate training effectiveness through assessments, feedback, and performance tracking.
  • Maintain training MIS, attendance, and impact analysis reports.
  • Share monthly training dashboards with management and recommend improvement actions.

    • 4. Stakeholder & OEM Coordination

  • Liaise with OEM training teams (e.g., Mahindra, Volvo, etc.) to ensure dealership training requirements are fulfilled.
  • Work closely with department heads to align training interventions with business priorities.
  • Ensure all training activities comply with manufacturer standards and audit requirements.

    • 5. Continuous Improvement & Culture Building

  • Promote a continuous learning culture through engagement initiatives, learning drives, and skill competitions.
  • Stay updated on the latest trends in automotive training and digital learning tools.

    • Qualifications & Experience :

  • Graduate / Postgraduate in HR, Business Management, or Automotive Technology.
  • Minimum 5–7 years of experience in automotive dealership training (Sales / Service / Customer Relations).
  • Certification from OEMs (preferred – Mahindra, Tata, Maruti, Toyota, etc.) will be an added advantage.
  • Strong presentation, communication, and interpersonal skills.
  • Proficiency in MS Office, digital training tools, and report preparation.
  • Malayalam and English fluency essential; Hindi preferred.

    • Key Competencies :

  • Strong facilitation and communication skills
  • Analytical approach to training effectiveness
  • Passion for people development
  • Team coordination and stakeholder management
  • Adaptability and result orientation
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    Training Manager • Kochi, Kerala, India

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