Customer Service Representative

About the Role

We are looking for a dynamic, communication-focused professional to join our on-site team. If you have a passion for solving problems and at least 1 year of experience navigating the nuances of international customer interactions, we want to hear from you.

As this is a 100% On-site / Work from Office role, you will be part of a high-energy environment where real-time collaboration and professional growth are at the forefront.

Key Responsibilities

• International Voice Support : Handle inbound and / or outbound calls from global customers with a focus on first-call resolution.
• Relationship Management : Build rapport with customers from diverse cultural backgrounds, ensuring a polite, professional, and empathetic tone.
• Problem Solving : Diagnose and resolve customer queries, complaints, or technical issues efficiently.
• Data Integrity : Maintain accurate records of all interactions in our CRM system.
• KPI Management : Consistently meet or exceed performance benchmarks, including Average Handle Time (AHT), Customer Satisfaction (CSAT), and Quality scores.

Required Qualifications & Skills

What We Offer

Skills Required

Ms Office