Solutions Engineer

Job Title : Solution Engineer

Experience : 5yrs+

Location : Sanpada, Navi Mumbai

Roles & Responsibilities :

• Deploy the solution for the newly acquired customers as per the defined scope of work. Act as a single point of contact for all deployment-related activities.
• Providing product demonstrations and showing the value add of Eventus Security’s as and when required.
• Participate in prospect visits, providing product demonstrations both in-person as well as remotely and showing the value of Eventus Security's as per the requirement.
• Manage the technical needs of the existing strategic customer base and ensure that any escalations are amicably handled.
• Contribute towards building technical collaterals (Whitepaper / Case Studies / Blogs).
• Analyse and troubleshoot deployment issues in a timely manner. Expertise to identify and resolve technical issues.
• Own the deployment-related inquiries / technical issues and act as a primary point of contact.
• Conduct strategic customer training periodically. Including new feature training for existing customers.
• Conduct review meetings with the strategic customers periodically to highlight the solution ROI and enable them on the new feature releases.
• Maintaining personal technical level proficiency & apply them to find out specific use cases or technical solutions for target accounts.
• Act as a Voice of Customer and input the on-field feature / enhancement requirements to the product team.
• Work closely with Managed Security team to promptly deliver the customer requirement.
• Provide technical assistance to Sales Engineers as and when required.
• Work independently and as a vital member of the Presales team.

Designation would be finalized based on interview evaluation