Salesforce Business Analyst and QA

Job Title - Salesforce Business Analyst cum QA.

Experience - 2- 5 Years

Work mode - Hybrid

Work Location - Chennai

Notice Period - Immediate to 15 Days

We are looking for a Salesforce Business Analyst cum QA to join our Salesforce team and play a key role in bridging business requirements with system functionality across Sales, Service, and Marketing Cloud . This hybrid role combines analytical thinking, precise documentation, and hands-on quality validation to ensure that our Salesforce solutions remain robust, scalable, and business-aligned .The ideal candidate will have a strong understanding of both business processes and Salesforce CRM logic , be able to communicate effectively with stakeholders, and demonstrate strong testing discipline to deliver error-free, high-quality releases .

Key Responsibilities

Business Analysis

Gather, document, and prioritize business requirements across Sales, Service, and Marketing functions.

Translate business needs into functional and technical user stories with clear acceptance criteria.

Analyze existing Salesforce processes and propose optimization or automation improvements.

Collaborate with architects and developers to ensure solution feasibility and scalability.

Maintain end-to-end process documentation and support continuous process improvement initiatives.

Quality Assurance

Plan and execute functional, regression, and integration testing for Salesforce releases.

Design detailed test cases and test scripts aligned to business requirements.

Validate end-to-end workflows such as lead management, case handling, customer communication , and marketing campaigns .

Coordinate UAT , gather user feedback, and ensure smooth go-live transitions.

Log, track, and manage issues using Jira (or equivalent tools) through closure.

Governance & Support

Ensure all changes adhere to Salesforce best practices and governance standards.

Conduct post-deployment validation and production monitoring.

Document test results, known issues, and user training materials.

Work with Admins and Architects to uphold data integrity and system consistency across environments.

Required Skills & Experience

2–5 years total experience, including 2+ years in Salesforce BA or QA roles .

Strong understanding of Salesforce Sales Cloud, Service Cloud , and Marketing Cloud .

Hands-on experience testing Salesforce Flows, validation rules, and integrations.

Proficiency in requirement gathering, test case design, and documentation.

Familiarity with sandbox testing, UAT , and release management processes.

Strong analytical and communication skills with exceptional attention to detail.

Working knowledge of Jira, Excel / Sheets , and Salesforce reporting.

Preferred Skills & Certifications

Salesforce Certifications : Administrator, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, or Marketing Cloud Email Specialist.

Basic understanding of Apex, SOQL , or data migration testing .

Exposure to third-party integrations , APIs, or middleware platforms.

Experience validating campaign automation or customer engagement journeys.

Knowledge of Agile or Scrum delivery models .