Client Relations Associate

TL;DR VERSION :

FreeElective Network Pvt. Ltd., based in Chennai, introduced and operates Jodi365.com—a premium, personalized matchmaking service for elite singles.

We understand that elite singles may be at different stages of their lives and careers, with different time frames for getting married.   We work closely with discerning clients and help them find the right partner at a pace that's right for them.

Our reach is global and we have earned much goodwill since 2009, by bringing people together.  Just as important : We have a validated business model and are growing briskly.

We are looking for a smart, enthusiastic, people-oriented individual to support our client relations manager in providing outstanding service to our discerning clients.

ABOUT THIS JOB :

The ideal Client Relations Associate will have excellent communication and people skills and be experienced in customer service or hospitality.  The work would nominally be at FreeElective Network's office in the heart of Chennai, a few miles from the IIT-Madras campus. (Most of the team has been working remotely since March 2020, and the option to work from home could be made available over time.)

The position represents a terrific opportunity to work in a fast-paced entrepreneurial environment, especially for someone who derives satisfaction from assisting people and playing an influential role in their making important life decisions.  If you think your particular skills and experience would add to our team, we would love to hear from you.

RESPONSIBILITIES :

• Understand the customer lifecycle, maintain intimate knowledge of our products and services, and exercise good judgment in responding to enquiries and concerns from leads and members—clearly, patiently, and yet efficiently, whether via live chat, email, or phone
• Nurture leads by proactively communicating with prospects and tastefully promoting the value of our services
• Onboard new clients and guide them in getting the most out of Jodi365, curate matches for them, reach out to handpicked matches on their behalf, explore compatibility, and act as a trusted intermediary in the process
• Support the client relations manager in cultivating strong relationships with clients, from first contact, and ensuring proper client service throughout their journey towards finding the right match
• Record feedback from prospects, leads, and clients and provide timely and appropriate product and customer development input to the product, marketing, sales, and support teams
• Remain current with new products / services / pricing as well as training, policy, and procedural updates
• Assist management team in ensuring efficient progress of workflow and transforming business visions into reality

QUALIFICATIONS : REQUIREMENTS :

PREFERENCES :

DESIRED SOFT SKILLS :

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FreeElective is an equal-opportunity employer and complies with applicable laws governing non-discrimination in every location in which the company has facilities. We provide opportunities to all employees and applicants for employment without regard to religion, ethnicity, race, gender, age, marital status, sexual orientation, national origin, or disability. We hire and promote individuals solely on the basis of their qualifications for the job to be filled. We also believe that our associates should be provided with a working environment that enables each associate to be productive and to work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on any of the above demographic characteristics, and we expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere. For more about the company, please visit