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Apply Now! Your Next Big Career Move - Infosys BPM Service Desk Hiring in Pune

Apply Now! Your Next Big Career Move - Infosys BPM Service Desk Hiring in Pune

Infosys BPMPune, Maharashtra, India
27 days ago
Job description

️ Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings!

Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk – Voice Support team in Pune!

What You’ll Be Doing :

  • Provide top-notch support to global clients via calls, chat, and email
  • ️ Troubleshoot technical issues related to :
  • VPN, Drivers, O365, Active Directory
  • Operating systems & basic networking
  • Microsoft Office and other productivity tools
  • Work on ticketing tools such as ServiceNow, Remedy, or Control-M
  • Own the issue, analyze, and provide efficient, timely resolutions
  • Ensure every customer interaction adds value and leaves them satisfied

What We’re Looking For :

  • ✅ Excellent communication skills – both verbal and written
  • ✅ Strong analytical and problem-solving ability
  • ✅ Confidence in handling and resolving technical queries independently
  • ✅ Willingness to work in a 24x7 environment (rotational US shifts)
  • ✅ Comfortable with a Work From Office (WFO) setup in Pune
  • Non-Negotiables :

  • Fluent English communication is a must
  • 100% Work From Office – no hybrid or remote option
  • Comfortable with night / rotational shifts (US time zones)
  • Why Join Infosys BPM?

  • Global brand & structured career growth
  • Continuous learning and upskilling opportunities
  • Exposure to world-class processes and tools
  • Diverse and inclusive workplace culture
  • Location : Pune

    Shift : Rotational (24x7), including night shifts

    Mode : Work from Office only

    Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story!

    Regards,

    Infosys BPM

    Talent Acquisition | INFY HR

    Create a job alert for this search

    Your Next Big Career • Pune, Maharashtra, India

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