Head Of Martech

Head of MarTech

Location : Mumbai – Lower Parel

Experience Required : 8 to 10 Years

About the Role

We are seeking a seasoned Head of Marketing Technology (MarTech) to spearhead CRM and marketing automation initiatives across our key client accounts. The role requires a strategic thinker with deep technical expertise, capable of architecting CRM solutions, scaling martech delivery, and leading high-performing teams. You will collaborate with enterprise clients in BFSI, Retail, and other verticals , shaping end-to-end CRM journeys and driving measurable business impact.

Key Responsibilities

• MarTech Strategy & Architecture
• Define and architect CRM and marketing technology strategies for enterprise clients.
• Translate client business objectives into CRM journeys covering segmentation, lead scoring, nurturing, and lifecycle automation.
• Delivery & Implementation
• Lead end-to-end CRM and marketing automation implementations.
• Integrate platforms such as HubSpot, Salesforce, Zoho, Oracle , and others.
• Drive adoption of automation tools like WebEngage, MoEngage, Braze, Customer.io , ensuring seamless execution.
• Leadership & Team Management
• Lead, mentor, and grow a team of CRM managers, analysts, and automation specialists.
• Establish SOPs, frameworks, and delivery best practices to scale martech operations.
• Client Engagement & Collaboration
• Act as the client-facing lead , handling both strategic and technical discussions.
• Partner with internal tech, design, and strategy teams for successful cross-functional delivery.

Desired Skills & Experience

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Skills Required

Salesforce, CRM Strategy, Zoho, Hubspot, Marketing Automation, Oracle