Customer Relationship Specialist

Job Description

The ideal candidate will be a seasoned techno-commercial professional with an aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion.

Salary –Salary should not be a constraint for a good resource

Industry – Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Department – Customer Relationship [Post Sales - AMC Revenue Generation / service sales]

Role – Sr. Executive

Employment Type – Permanent Job, Full Time

Work location – Ahmedabad (Prahladnagar)

Field work – Majorly Inside Sales but Will involve client meetings at times

Shift & Working -

Job Role

• Generate and Augment AMC revenue : Keep a tab on expiry of warranty / AMC period for various orders in coordination with operations and accounts team
• Establish working relationships and Interactions with end customers, including reminders regarding Warranty / AMC expiry.
• Reach out to the decision makers, take the lead in post-sales revenue generation activity by initiating AMC discussion with clients, share necessary quotations & ensure receipt of AMC orders continuously for both first-time AMC from new customers and AMC renewal from existing customers
• Work with the Manager – Customer Success to strategise bid management, share necessary quotations & proposals for AMC orders.
• Follow up on the Quotations / Proposals sent
• Assisting Management with knowledge / status sharing on specific leads / AMC contract pipeline
• Periodically follow up for the upgrade or renewal of the contract
• Managing account relationships, effective account mapping, and demand generation.
• Ensure client satisfaction by achieving delivery / service quality
• Do all necessary documentation for AMC order and provide necessary details to the Accounts team for revenue booking and receipt of periodical AMC payments

Required Skills :

Desired Personality traits

Key Performance Indicators