Hiring for Data Analyst - Power BI & Qlik View Lennox Chennai

Create and assist with maintaining all Customer Experience department Power BI and Qlik.

Support / Maintain / Augment customer support data for consolidated reporting.

Assist with converting and expanding dashboards.

Monitor quality metrics, analyze trends, and report on quality performance to senior management.

Analyze quality-related reporting on AI and agent performance.

Assist leadership with coverage and special projects as needs are identified.

Support the development of an omni-channel dashboard to consolidate insights from customer interactions across websites, reviews, email, phone calls, social media, and other platforms.

Analyze data across the multiple customer interaction channels to identify trends, gaps, and opportunities that impact Customer Experience teams.

Work with the SEO team to optimize self-service resources based on data analysis, aiming to improve key performance indicators including self-service, answer speed, answer percentage, and Net Promotor Score

Any Graduate / bachelor’s degree

Proficiency in Power BI, Qlik, SQL, Google Analytics, and SEO tools. Working knowledge of MS Excel and PowerPoint.

Experience with AI-driven analytics and automation tools is a plus.