Customer Service Representative - Technical support / service desk

Hi,

Good day !

Please find the below job description,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients' critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position : Engineer L1 - Customer Service Representative

Experience : 1 – 4 years

Job Location : Chennai

Job Responsibilities :

• Reviewing new orders for accuracy and completeness
• New order processing on a web-based system
• Customer enquiry clarifications
• Maintain service levels and high levels of accuracy
• Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
• Maintaining a high level of accuracy with respect to all activities.
• Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.
Qualification :
• Any Degree

Technical skills :

DESIRED PROFILE :

Diversity, Equality & Inclusion :

Skills Required

Microsoft Office, Salesforce.com