This job offer is not available in your country.
Customer Support Specialist (19 / 10 / 2025)
Karya.cloudIndia6 hours ago
Job descriptionConduct product training sessions (via webinars, video calls, or on-site visits) for new customers to ensure smooth adoption and effective use of the ERP system. Develop training materials, user guides, and FAQs to support customer learning and self-service. Assist in creating customized training plans based on the customer's specific needs and use cases. Support customers during their initial implementation phase, ensuring they are able to configure and utilize the system efficiently. Establish strong relationships with customers to ensure ongoing satisfaction and product engagement. Proactively check in with customers to ensure they are using the ERP system to its full potential. Help identify opportunities for upselling or cross-selling additional features and services based on customer needs. Collect feedback from customers on product features and report insights to the product development team. Maintain accurate records of customer interactions, issues, and resolutions in the CRM system. Monitor and report on key performance metrics (e.g., ticket resolution time, customer satisfaction). Contribute to the continuous improvement of support processes and customer satisfaction strategies. Bachelor's degree in Business, Information Technology, or a related field. Proven experience in a customer support or training role, preferably in a SaaS or ERP environment. Strong understanding of ERP systems and SaaS-based solutions (experience with [insert ERP system, if applicable] is a plus). Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical users. Strong problem-solving skills and ability to troubleshoot software-related issues. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Knowledge of customer support tools (e.g., Zendesk, Freshdesk) is a plus.
Company Description
Karya.cloud is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. Karya.cloud aims to increase productivity and accountability through its process-oriented approach.
Customer Support :
- Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product.
- Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution.
- Collaborate with the development team to escalate and resolve complex technical issues.
- Manage and prioritize support tickets, ensuring prompt and professional responses.
- Provide expert guidance on product features and best practices, helping customers make the most out of the software.
Training & Onboarding :
Customer Success & Relationship Management :
Documentation & Reporting :
Qualifications & Skills :
Interested candidates drop your CV at nishitha@karya.cloud
Create a job alert for this search
Customer Support Specialist • India
Related jobs
![Sales Specialist [18 / 10 / 2025]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Haniel%20India%20Industries)
![[18 / 10 / 2025] Specialist](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=LTIMindtree)
![▷ [19 / 10 / 2025] Technical Support Engineer - Associate](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=MSX%20International)
![[19 / 10 / 2025] Customer Support Specialist](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=RV%20FINANCE)
- Promoted
- New!
(19 / 10 / 2025) Enablement Specialist
BMC SoftwareIndia Description and Requirements "At BMC trust is not just a word - it's a way of life" Description And Requirements CareerArc Code.
Hybrid "At BMC trust is not just a word - it's a way of life" We are ...Show moreLast updated: 2 hours ago
- Promoted
- New!
Sales Specialist [18 / 10 / 2025]
Haniel India IndustriesIndia Company Description We suggest you enter details here.Role Description This is a full-time on-site role for a Sales Specialist located in Hospet.
The Sales Specialist will be responsible for managin...Show moreLast updated: 2 hours ago
- Promoted
- New!
(19 / 10 / 2025) Customer Service Specialist
TripleIndia Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 2 hours ago
- Promoted
- New!
▷ [19 / 10 / 2025] Customer Service Specialist
TripleIndia Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 2 hours ago
- Promoted
- New!
(18 / 10 / 2025) Desktop Support Specialist - Voice
Tata Consultancy ServicesIndia Role : Desktop Support Engineer (Voice).Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat 2.
Willing to work in night shift...Show moreLast updated: 2 hours ago
- Promoted
- New!
Customer Support Specialist
TUTOADDAIndia, India This is a full-time role for a Customer Support Specialist.The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolvin...Show moreLast updated: 19 hours ago
- Promoted
- New!
[18 / 10 / 2025] Specialist
LTIMindtreeIndia Lead the delivery of D365 FO Finance implementations across core financial modules including : .General Ledger - Accounts Payable - Accounts Receivable - Fixed Assets - Budgeting - Cost Accounting - ...Show moreLast updated: 2 hours ago
- Promoted
Customer Support Specialist
ConfidentialIndia We at LawSikho are seeking a dedicated & enthusiastic &apossupport associate&apos to join our team.Company website : https : / / lawsikho.
Respond promptly and effectively to student inquiries through va...Show moreLast updated: 28 days ago
- Promoted
Technical Support Specialist
AppLogic NetworksNagpur, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist (unpaid)
SM Recordnagpur, maharashtra, in SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 30+ days ago
- Promoted
- New!
▷ (18 / 10 / 2025) Customer Support Specialist
TPIndia Job Title : Customer Support Executive – International Voice Process.Shift Timing : 24x7 rotational shifts.We are hiring dynamic and customer-oriented individuals for our International Voice Support ...Show moreLast updated: 2 hours ago
- Promoted
- New!
Customer Operations Specialist (18 / 10 / 2025)
Black BoxIndia Customer Operations Coordinator.This position handles the day-to-day client relationship with Black Box clients from a warehouse perspective.
This role acts as the client liaison to meet their ongoi...Show moreLast updated: 2 hours ago
- Promoted
- New!
▷ [19 / 10 / 2025] Technical Support Engineer - Associate
MSX InternationalNagpur, Maharashtra, India Title : Technical Support Engineer - Associate Purpose of the Position : Provide technical support to users for a wide range of computer-related issues.
Actively partnering with team members, region...Show moreLast updated: 2 hours ago
- Promoted
Customer Support Specialist
Impetus Career ConsultantsIndia Looking to build a stable and long-term career in the US Healthcare process? An excellent opportunity awaits you!.Minimum 6 months of experience in any international BPO (voice process preferred) ✅...Show moreLast updated: 1 day ago
- Promoted
Technical Support Specialist
NIKSUNnagpur, maharashtra, in Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show moreLast updated: 14 days ago
- Promoted
- New!
Support Specialist (19 / 10 / 2025)
Vista Applied Solutions Group IncIndia Hiring for Support Specialist | Long term Contract | Remote.Title : Support Specialist – Horizon VDI.Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, pri...Show moreLast updated: 2 hours ago
- Promoted
- New!
[19 / 10 / 2025] Customer Support Specialist
RV FINANCEIndia RV FINANCE is an investment banking company based out of Luneville, Grandest, France.The company is committed to providing top-tier financial services and investment solutions.Situated at 81 Rue D'...Show moreLast updated: 2 hours ago
- Promoted
- New!
(19 / 10 / 2025) Support Specialist
Vista Applied Solutions Group IncIndia Hiring for Support Specialist | Long term Contract | Remote.Title : Support Specialist – Horizon VDI.Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, pri...Show moreLast updated: 2 hours ago
- Promoted
- New!
▷ (19 / 10 / 2025) Sales Specialist
HYXiPOWERIndia Oversee international sales and market management for PV inverters and other products in assigned countries or regions, including creating sales plans and achieving targets.Build and maintain relat...Show moreLast updated: 2 hours ago
- Promoted
Customer Support Specialist
Capillary TechnologiesIndia Capillary Technologies is an enterprise-grade SaaS technology provider.Capillary's AI-enabled loyalty management platform offers brands comprehensive solutions for customer engagement and experient...Show moreLast updated: 4 days ago