Principal Engineer

The ServiceNow Principal developer will be responsible to partner with the ServiceNow business analyst and development team to transform the requirements into a viable solution. The principal developer will focus on ITOM Suite like Discovery, Service Mapping, Event management and CMDB.

Responsibilities

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applic7tions.

Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB

Explain the offerings available with ServiceNow ITOM Suite as well as CMDB.

Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

Apply Agile software development practices for customizations to the platform and applications

Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

Effectively manage and execute high level tasks assigned via 'stories'

Assists junior caregivers through project(s) lifecycles

Manages work against an often-demanding timeline

Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Skills

Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

8+ years of ServiceNow Development on ITOM.Event Management

ITOM Suite experience

Solid CMDB experience

Exposure to any of the cloud infrastructure (AWS, Azure, Google, Oracle)

Exposure to Prem virtual infrastructure (VMware or Microsoft Hyper-V )

Knowledge of Windows or Linux / Unix Operating systems (Having either of it is good)

Insight into Networking concepts like Switches, Load Balancers, Subnets, Firewall.

Background in either software development or IT Service management

Effective communication skills via verbal and non-verbal methods

Problem solving ability

ServiceNow Certified System Administrator