ServiceNow Business Analyst

We are seeking a detail-oriented and results-driven  ServiceNow Business Analyst  to support our digital transformation and IT service management initiatives. You will work closely with stakeholders to gather requirements, analyze business processes, and ensure successful implementation and enhancement of the ServiceNow platform.

Roles and Responsibilities

Key Responsibilities :

• Collaborate with stakeholders to understand business needs and translate them into functional requirements for ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
• Document business processes, workflows, use cases, and user stories.
• Work with ServiceNow developers and technical teams to design and deliver effective solutions.
• Conduct gap analysis between current and future state processes.
• Support user acceptance testing (UAT) and change management activities.
• Maintain a backlog of enhancements, defects, and improvements for the ServiceNow platform.
• Create and manage ServiceNow reports, dashboards, and performance analytics.
• Ensure the ServiceNow implementation aligns with ITIL best practices.
• Act as a liaison between business units and technical teams to ensure successful delivery of solutions.

Qualifications :

Preferred Skills :

Skills Required

Servicenow, Jira, Agile, System Admin