Customer Support Officer

Job Description

Role : Customer Support Officer - BPO

Location : Pune / Mangalore

Who are we looking for?

Graduate freshers with excellent communication skills

Analytical skills

Technical Skills :

Operating the computer- Intermediate

MS Office - Intermediate

Avaya / Phone Operating skills – Beginner

Fluent in Spoken and written English with effective Business Communication

Communication in neutral accent over phone

Active listening and probing skills

Basic knowledge of Insurance

Typing Speed 30 WPM

Process Skills :

Respond to customer queries via inbound / outbound calls and emails within defined SLA’s

Record interaction using client system with proper classification

Refer Knowledge base and perform task as per defined process

Follow up and closure of interactions to ensure customer satisfaction

Passionate about customer service

Comfortable with Rotational shifts, extended working hours and weekly offs.

Candidate should clear the V&A and online typing tests

Behavioral Skills : Positive energy

Positive attitude

Self learner

Qualification :

Any Graduate, Freshers can apply