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Technical Account Manager

Technical Account Manager

JA Solutions India Private Limitedthrissur, kerala, in
23 hours ago
Job description

💼 Technical Account Manager

Location : Remote (Pune, India)

Company : Reputed Ecommerce Product-Based Organization

Are you passionate about building strong customer relationships while solving complex technical challenges?

Our client, a leading eCommerce product-based company , is looking for a Technical Account Manager (TAM) to serve as the trusted technical advisor for their key enterprise customers. This is a remote opportunity , offering exposure to modern SaaS technologies, global clients, and a collaborative environment.

🚀 What You’ll Do

  • Act as the primary technical point of contact for strategic customers, ensuring smooth communication with internal teams.
  • Guide customers on product adoption, optimization, and troubleshooting to maximize value and performance.
  • Manage and resolve critical technical issues , coordinating with engineering, support, and product teams.
  • Conduct regular account reviews to assess performance, identify risks, and recommend improvements.
  • Build deep product expertise to provide best-practice guidance and configuration recommendations.
  • Partner with Customer Success and Sales teams to drive satisfaction, renewals, and customer growth.
  • Develop technical documentation, onboarding materials , and training resources for customers.
  • Monitor usage metrics to identify adoption trends and proactively address potential issues.
  • Serve as the voice of the customer , sharing insights and feedback to shape future product enhancements.

🧠 What You’ll Need

  • 8–15 years of experience in Technical Account Management or a related role within eCommerce, Order Management , or SaaS domains.
  • Strong technical foundation in cloud infrastructure , REST APIs , and frontend technologies like NextJS or JavaScript .
  • Proven ability to manage and resolve complex technical issues in collaboration with cross-functional teams.
  • Excellent communication and relationship-building skills — able to translate technical details for non-technical audiences.
  • Demonstrated success in driving customer adoption , minimizing churn, and building customer trust.
  • Strong organizational and multitasking abilities to manage multiple accounts effectively.
  • A proactive, customer-first mindset , with a knack for anticipating needs and mitigating risks.
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    Technical Account Manager • thrissur, kerala, in