Service Desk Agent (India)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Desk Agent in India.

We are seeking a motivated Service Desk Agent to provide exceptional technical support and ensure smooth IT operations across a 24 / 7 environment. In this role, you will manage the full lifecycle of incidents and service requests, working closely with internal teams and external customers. You will respond to inquiries via calls and emails, coordinate issue resolution, and escalate complex problems to appropriate support levels. This position is ideal for candidates who enjoy problem-solving, multitasking, and working in a dynamic, collaborative environment while contributing to the efficiency and reliability of IT services.

Accountabilities :

• Manage the full lifecycle of incidents and service requests received from internal and external customers.
• Respond promptly to inbound service calls and emails, ensuring high-quality communication.
• Coordinate incident investigation, analysis, and closure by escalating to appropriate L1, L2, and L3 support teams.
• Adhere to all service desk policies and procedures while working rotational shifts.
• Document issues, resolutions, and service requests accurately in ITSM systems.
• Support continuous improvement initiatives to enhance service desk efficiency and customer satisfaction.

Requirements

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

It compares your profile to the job’s core requirements and past success factors to determine your match score.

Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.