L1 / L2 Cloud Support Engineer

Position Summary :

We are looking to hire a Cloud Support Engineer who is an expert in troubleshooting, a quick learner, enthusiastic, highly motivated, and provides excellent support experience while making enterprise customers successful with their open-source clouds. In this position, the engineer shall interact with sysadmin / DevOps engineers of the customer and assist them in solving issues arising in their OpenStack / Kubernetes environment while maintaining a high SLA goal. This role involves continuous learning and sharpening of OpenStack and Kubernetes skills. As a Cloud Support Engineer, you will be responsible for technical support and consultation for Platform9’s growing customer base. This role reports to our Global Cloud Support Manager.

Roles and Responsibilities :

• Monitoring ticket queue (5%)
• Troubleshooting customer issues independently (50%)
• Talking through issues via Zoom (5-7%)
• Maintaining Knowledge Base / documentation (10%)
• Training (1-on-1, personal study, support trainings / handovers) (10%)
• Meetings (5-7%)
• Projects (Reporting, Automation, Customer Success, Process Development) (10%)

Preferred Qualifications :

What would make you standout? :

Benefits and Perks :

Employees today are looking for companies that truly care and recognise their whole person. Platform9’s benefits and perks have been carefully designed to ensure that we take care of an employee's emotions and physical well-being. Many of our benefits extend to families, who form a significant part of our well-being at work

Please note that benefits change by country.

Our benefits have been carefully selected, keeping in mind employees' requirements and personal situations now and for the future.