Operations Manager (MICE)

Job Title : Operations Manager- MICE

Location : Gurugram, Haryana

Role Summary :

Hi Offsite, the corporate offsites & events vertical of Hi Tours Group (trusted by Amazon, McKinsey, Deloitte & more), is hiring a MICE Operations Manager to lead end-to-end execution for domestic and outbound offsites. This role owns post-sales delivery from reservations to on-ground execution, ensuring flawless events, zero misses, and strong client testimonials. You will be the single point of contact for all MICE operations and will eventually build and manage a team of 5–6 Operations Specialists.

Key Responsibilities :

• Full post-sales ownership — understand client expectations, build operational plans, timelines & checklists.
• Manage all reservations : hotels, flights, visas, transfers, activities, banquets & meeting rooms.
• Coordinate with the Contracting Manager for rates, inclusions & confirmations; maintain rooming lists, manifests & ops sheets.
• Lead on-ground execution : check-ins, MICE desk, room allocations, AV / session readiness, vendor coordination, activities, F&B & issue resolution.
• Work closely with hotels, transporters, activity providers, guides & event vendors; ensure SLAs & accurate billing.
• Maintain high service standards, proactive communication & client satisfaction; aim for strong post-event testimonials.
• Build SOPs, workflows & escalation processes; hire and manage an operations team as the business scales.

Qualifications :

Why Join Us :