Lead Infrastructure Engineer - MacOS Patch Management

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions.

Job Description

Value Proposition

As a Patch Engineer, this role is integral to leading enterprise-wide patch management, vulnerability remediation, and compliance initiatives. The position leverages advanced expertise in MacOS enterprise tools like JAMF and BigFix, and vulnerability scanning tools like Qualys to secure enterprise systems. The engineer will play a technical member role along with mentoring teams for technical issues and help automate patching processes for improved efficiency and robust compliance.

Job Details

Position Title : Lead Infrastructure Engineer

Career Level : P3

Job Category : Manager

Role Type : Hybrid

Job Location : Bangalore

About The Team

First Citizens Bank is one of the top financial services providers, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

The patch management team is a cross-functional group focused on maintaining, optimizing, and securing enterprise endpoints. The team collaborates with IT security, infrastructure, and operations teams, working under critical deadlines to ensure uptime and compliance. Members contribute to a culture of continuous improvement, knowledge sharing, and operational excellence

Impact

This Patch Engineer position is essential for enforcing security standards, ensuring compliance, and protecting the organization from threats. The role is pivotal in setting up automation and best practices in patching, participating in vulnerability remediation, and providing direction and mentorship to junior associates

Key Deliverables

• Strategy Development : Creating and implementing comprehensive patch management strategies and policies for macOS devices.
• Patch Evaluation : Assessing vulnerabilities, determining patch criticality and impact, and ensuring compatibility with existing systems and applications.
• Testing : Designing and executing detailed test cases for patches in controlled environments to ensure functionality, stability, and compatibility.
• Deployment : Planning and executing the rollout of patches across the Mac fleet and monitoring the process for successful completion.
• Vulnerability Management : Identifying and deploying critical security patches in a timely manner to mitigate vulnerabilities and ensure compliance.
• Troubleshooting : Resolving issues with failed patch installations and other problems that arise during the patching process.
• Automation : Developing custom scripts (as needed) and leveraging automation tools to streamline patch deployment, vulnerability remediation, and compliance tracking.
• Monitoring & Reporting : Tracking patch compliance metrics and producing regular reports on the effectiveness and status of the patching program.
• Collaboration : Working closely with various internal teams and OEM vendor to align macOS devices with enterprise standards and address security threats.
• Documentation : Creating and maintaining documentation for patching procedures, troubleshooting steps, and user support knowledge bases.
• Reporting : Prepare / report patch compliance reports / metrics, as needed.
• Process / Standards : Adhere strictly to ITIL change, incident, and problem management for patch-related activities.

Skills and Qualification (Functional and Technical Skills)

Must have

Soft Skills

Preferred Qualifications

Relationships & Collaboration

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.

Skills Required

Bigfix, Bash, Qualys, Python