Inbound Tour Operations Lead

Position Title : Inbound Tour Operations Executive

Department : Operations

Reporting to : Manager / Director – Operations

Location : On-site at DLF Corporate Greens, Sector 74, Gurgaon, India

Company Overview

Discovery Journeys India is a boutique Destination Management Company (DMC) with over 30 years of experience in designing bespoke travel experiences across India. We specialize in wildlife, cultural, and adventure-based journeys, with a strong commitment to responsible and regenerative tourism.

Our partnerships with leading organizations such as TOFTigers, the Responsible Tourism Society of India (RTSOI), the Climate Friendly (CFT) and Regenerative Travel reflect our ongoing efforts to align tourism with sustainability, conservation, and community empowerment.

Main Job Function

The Inbound Tour Operations Executive will be responsible for managing all aspects of inbound travel operations — from itinerary planning and supplier coordination to client servicing and quality control. The role demands excellent organizational skills, destination knowledge, and some understanding of responsible travel principles.

Key Responsibilities

• Tour Planning & Operations
• Design and prepare customized itineraries and quotations for FITs and small groups.
• Coordinate with hotels, transporters, guides, and other service providers.
• Ensure smooth communication and execution of all tour arrangements.
• Oversee pre-tour, on-tour, and post-tour operations to ensure a seamless guest experience.
• Monitor service quality and handle client feedback efficiently.
• Communication & Coordination
• Serve as the primary contact for international tour operators and clients.
• Liaise internally with accounts, marketing, and management teams for tour execution.
• Maintain consistent, professional, and prompt communication with all stakeholders.
• Sustainability & Responsible Practices
• Integrate sustainable and ethical practices in itinerary planning. Eco-friendly hotels.
• Support the implementation of the company’s Climate Action Plan and sustainability initiatives.
• Promote eco-friendly travel options and local experiences in all travel programs.
• Documentation & Reporting
• Prepare operational documents (vouchers, invoices, rooming lists, etc.).
• Maintain supplier contracts, rates, and CRM databases.
• Track tour profitability and ensure compliance with company standards.

Skills & Experience Required

Personal Attributes

Working Environment

Why Join Discovery Journeys India?

To Apply

Please send your CV and a short cover letter to :

Email Us : enquiry@discoveryjourneysindia.com

Website : www.Discoveryjourneysindia.Com

Call Us : 98732- 35671