Area Fitness Manager

About WTF Gyms

Witness The Fitness (WTF) is India's fastest-growing tech-driven fitness ecosystem, transforming the gym industry through automation, data analytics, and AI-powered member engagement. With 50+ operational gyms across Delhi-NCR and a national expansion plan underway, WTF empowers gym professionals with advanced tools, SOPs, and growth pathways.

The Area Fitness Manager is a critical leadership role responsible for driving trainer performance, ensuring client results, and maintaining operational discipline across a defined cluster of gyms. This role ensures that every member achieves tangible fitness outcomes, every trainer performs to peak efficiency, and every gym maintains the WTF standard of excellence.

Position Overview

The Area Fitness Manager oversees 20–25 gyms within a region, focusing on trainer performance, personal training (PT) revenue, transformation outcomes, and member satisfaction . This role acts as the technical backbone of the business, ensuring that operational gyms deliver measurable fitness results that directly impact renewals and revenue retention.

You will report directly to the Regional Manager (Top Boss) and lead a team of Fitness Managers (Operational Level) responsible for managing gym-level trainers and front-desk teams.

Key Responsibilities (KRAs)

1. Trainer Performance & Discipline

• Oversee daily attendance, punctuality, and shift adherence of all trainers across assigned gyms.
• Implement and monitor daily trainer KPI dashboards (PT sales, sessions completed, transformations achieved).
• Conduct regular audits of training quality, communication, and service standards.
• Identify and correct performance gaps through coaching, retraining, or replacement when necessary.
• Enforce WTF standards of discipline, uniform, grooming, and professionalism.

2. Transformation & Client Result Delivery

3. Personal Training Revenue

4. Trainer Development & Upskilling

5. Member Experience & Retention Support

6. Operational Compliance

KPIs & Metrics

The performance of the Area Fitness Manager will be evaluated through well-defined KPIs focused on trainer efficiency, member results, and operational discipline. The role requires maintaining a minimum of 95% daily trainer attendance and discipline compliance across all assigned gyms to ensure smooth operational flow. Each gym under the manager's purview must achieve at least 10 client transformations per month , reflecting the effectiveness of training programs and the quality of member engagement. Personal training revenue will be a major performance metric, with every trainer expected to generate an average of ₹40,000 or more per month in PT income. From a retention standpoint, the Area Fitness Manager must sustain a member renewal rate of at least 80% , driven primarily through visible fitness outcomes and client satisfaction.

Additionally, operational audits and SOP adherence must consistently remain at or above 95% , ensuring every gym maintains WTF's defined service standards. The manager is also responsible for continuous trainer upskilling , ensuring that each trainer completes at least one certification or workshop per quarter to maintain a high technical competency level. Finally, member issue resolution is expected within 24 hours , ensuring swift handling of escalations and a seamless member experience across all gyms.

Ideal Candidate Profile

Compensation

Growth Path

Skills Required

CRM Tools, Nutrition, body composition , performance dashboards