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Guest Relation Executive

Guest Relation Executive

ConfidentialMumbai, India
4 days ago
Job description
  • Greets warm welcome and farewell to all guests visiting the outlet.
  • Ensures availability of neat and clean menus for all guests, at all times.
  • Takes and maintains records of reservation and co-ordinates seating and distribution of guests in the outlet.
  • Responsible for all telephonic communication between the guest and the outlet.
  • Provides accurate information / recommendations to guests on any queries regarding F & B, restaurant, local area etc.
  • Actively elicits guest feedback and takes appropriate responsive action.
  • Responsible for maintaining necessary documentation and records in the outlet (E.g., Logbook, guest history cards, etc.)
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
  • Creates a positive work environment for all employees at the Restaurant.
  • Provide accurate wait times and monitor waiting lists.
  • Maintain a clean reception area.
  • Cater to guests who require extra attention (e.g., children, elderly)

    • Assists wait staff as needed.

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    Guest Relation Executive • Mumbai, India