GPL - Event Management

About Company :

A leading global shipping and logistics company, specializing in container transportation with a fleet serving worldwide trade routes.

Role : GPL - Event Management

Experience : 9 - 13 Years

Location : Chennai

Job Description :

• Experience : 9 12 years of expertise in process management, process improvement, or business process reengineering.
• ITSM Expertise : At least 5 years of hands-on experience in IT Service Management, with a strong background in leading teams across both Incident and Problem Management.
• Process Knowledge : In-depth understanding of Event, Incident, Problem, and Change Management processes, as well as a solid grasp of the broader Service Management framework.
• Certifications : ITIL v3 Foundation certification required; ITIL v3 Practitioner or ITIL v4 Foundation certification preferred.
• Technical Skills : Proficient in end-to-end process mapping, with practical experience leveraging ServiceNow as the key platform.
• Communication & Leadership : Strong presentation and communication skills, with a proven track record of building positive relationships with teams and stakeholders.
• Vendor & Performance Management : Experienced in managing vendors, defining and monitoring KPIs, and ensuring adherence to SLAs.
• Analytical Ability : Demonstrated capability to analyze information, identify critical issues, and provide well-reasoned, practical solutions based on experience and sound judgment.