M365 System Engineer

Job Description : Messaging & Collaboration Engineer

Location : Visakhapatnam, India

Experience Level : 4–6 Years

Job Type : Full-Time

Join our GDBT Team in Vizag

EISAI Global Digital Business Transformation (GDBT) centre in Vizag is our first truly global

capability hub providing high quality IT capability services across the globe for various

EISAI regions. The centre leverages internal critical technical competencies to engineer,

build, secure, and operate consolidated cost optimized global infrastructure platforms

supporting our human health care (hhc) mission.

About the Role

The Messaging & Collaboration Engineer will play a key role in managing and optimizing Eisai’s Microsoft 365 ecosystem, ensuring seamless communication and collaboration across the organization. You will be responsible for the deployment, administration, and security of Exchange Online, Teams, SharePoint, OneDrive, and Intune environments. This role involves managing and resolving user-raised tickets related to collaboration and messaging services.

Key Responsibilities

• Manage and optimize M365 collaboration services including Exchange Online, Teams, SharePoint Online, and OneDrive for Business.
• Implement and maintain Intune configurations for device compliance, application management, and endpoint protection.
• Working on Service / Change tickets using ITSM tools related to M365 services.
• Develop, deploy, and manage advanced Microsoft Purview policies for Data Loss Prevention (DLP), records management, and insider risk.
• Handle user-raised tickets related to M365 services, messaging, and collaboration tools.
• Leverage Microsoft Defender suite (Defender for Office 365, Endpoint, and Identity) for proactive threat protection.
• Automate operational workflows and service configurations using PowerShell and APIs.
• Manage email hygiene, antiphishing policies, transport rules, and message trace investigations.
• Perform root cause analysis for user incidents and ensure timely resolution within SLAs.
• Collaborate with business stakeholders to align collaboration tool capabilities with user productivity and governance strategies.
• Drive adoption initiatives, user training, and governance policy implementation across collaboration platforms.

Required Skills

Preferred Skills

Education & Certifications

Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Microsoft 365 Certified : Messaging Administrator Associate or Microsoft 365 Certified :

Enterprise Administrator Expert preferred