Associate Consultant - Service Performance

Greetings from Infosys BPM Ltd., We are hiring a Sr. Associate Consultant Quality for a Banking and Financial Service project at Chennai, please find the below job description for your reference and apply if interested. Job Role : Sr. Associate Consultant Quality Work Location : Chennai (work from office) Education Qualification : Full-time graduation / Post graduation Experience required : At least 6 years of experience in Quality and Process Improvement in Banking / Financial Services Domain. Job Description : Process Excellence culture building : - - Deploy Process Improvement framework for the engagement(s) - On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level Improvement opportunity identification : - - Drive Bottom up and Top-down opportunity identification workshops for creation of pipeline of opportunities - Process, operations, business data analysis to identify improvement opportunities - Validation of opportunities creation of the projects Improvement projects implementation : - - Mentor Process Improvement projects (YB, GB & BB) to enable the operations resources to implement the improvement through structured approach - Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs - Co-ordinate with lead developer for automation opportunity identification and project execution - Govern the process of validation and sign off of the project closures in the project management portal - Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects Branding : - - Creating awareness by training and bringing visibility to process excellence initiatives in the engagement.

• Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance Client Management : - - Participate in client interactions to present the process improvement case studies. Regards, Infosys BPM Talent Acquisition Team