Website Operations Associate

Job description

• Ensure content is updated as per business requirements, is accurate and is SEO friendly
• Support the team in enhancing the user experience metrics such as page load time, user-device experience uniformity etc.
• S upport the team in monitoring and improving performance metrics like bounce rate, user journey completion, conversion success etc.
• Collaborate in creation of page mockups for various macro micro campaigns using defined brand standards.
• Respond, manage, resolve and communicate critical website issues.
• Collaborate and proactively communicate with internal team members, agencies, and other vendors partners to implement content changes, create landing pages, and optimize user experience.
• Manage and support the senior team members for any special project as assigned (e.g., acquisition content migration and integration).

What youll bring :

Role :   Customer Onboarding - Non Voice

Industry Type :   Management Consulting

Department :   Customer Success ,  Service & Operations

Employment Type :   Full Time, Permanent

Role Category :   Non Voice

Education

UG :   Any Graduate

PG :   Any Postgraduate

Skills Required

Customer Service