Domain Trainee – Broker Technical Support Team

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .

Inviting applications for the role of Management trainee / Domain Trainee - Broker Technical Support Team

In this role, you will be responsible for Provide expert advice on commercial insurance products, risk management strategies, and regulatory requirements. Your expertise will be required to ensure that team members receive the best possible advice and solutions tailored to their specific needs. You will be required to interact and work with the client partners for all process / business knowledge related documents are updated periodically and team is made aware of the same in a timely manner.

Should be open to work in any shift as per the business requirement

Responsibilities

• Manage and resolve basic inquiries associated with all aspects of Client Services and service delivery (e.g. output delivery, basic broking inquiries, etc.).
• Communicating directly with underwriters / brokers / account executives to follow up or obtain additional information.
• Conduct training sessions for employees to enhance their understanding of commercial insurance principles and practices.
• Act as a liaison between clients and team members to ensure smooth communication related to updates, and inquiry responses received from client SMEs.
• Maintain accurate records of client interactions and knowledge material
• Conduct monthly knowledge assessment tests and TNI (training need identification)
• Ensure all controls are followed, existing exceptions are reviewed, and duplicate policies are reported before processing any transaction.
• Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis.
• Lead by example by demonstrating and sharing knowledge with all lines of business the importance of best practices and acting as the subject matter expert to all operational and procedural activities for the Broking operations team

Qualifications we seek in you!

Minimum qualifications

Preferred Qualification and Experience