Branch Manager – Operations (Healthcare / Administration)

Job Title : Branch Manager – Operations (Healthcare / Administration)

Location : Ahmedabad / Chennai / Delhi

Salary : ₹60,000 – ₹80,000 per month

Experience : 5 to 7 Years

Industry : Healthcare, Pharmaceuticals

Job Summary : We are hiring a Branch Manager to oversee day-to-day operations at our ADS Centre. The ideal candidate will manage cross-functional teams, improve operational efficiency, and ensure high service standards. This is a leadership role in operations, office administration and customer service.

Key Responsibilities

• Strategic Operations Management
• Support business strategy implementation with HO team
• Drive process improvements and operational efficiencies
• Develop and maintain SOPs and workflow policies
• Team & Resource Management
• Lead operations, logistics, warehouse, and pharmacy teams
• Train new and existing staff; monitor team performance
• Ensure team motivation, accountability, and collaboration
• Manage resource planning and cost control
• Communication & Coordination
• Resolve internal and external quality or service issues
• Collaborate with cross-functional teams and departments
• Maintain attention to detail in execution and planning
• Handle escalations and act as key customer contact
• Risk & Compliance Management
• Identify operational risks and implement mitigation strategies
• Ensure business continuity and compliance with standards
• Customer Experience & Vendor Management
• Resolve customer complaints and service issues
• Oversee order fulfilment, returns, grievances, and settlements
• Maintain relationships with key vendors and service providers

Qualifications

Keywords : Branch Manager, Operations Manager, Healthcare, Team Leader, Fulfillment Centre, Risk Management, Customer Service Manager, Ahmedabad Jobs, Chennai Jobs, Delhi Jobs, Pharma Jobs, Administration

Apply now to join a fast-growing and dynamic operations environment.

Skills : customer experience,strategy,compliance,staff training,risk management,b.pharm,grievances,customer contact,healthcare industry,problem solving,e-commerce,d.pharm,coordination,customer service,process improvement,operations management,leadership,resource planning,problem-solving,team leadership,operations,communication,communication skills,escalation,branch management,risk assessment,team performance,pharmaceutical industry,mitigation strategies,vendor management,team management,analytical skills,healthcare,management,office administration

Show more

Show less

Skills Required

Risk Management, Compliance, Team Leadership, Vendor Management, Process Improvement, Staff Training, Operations Management, Communication, Customer Experience, Resource Planning