Customer Support Executive (B2B)

About the Role

At Art Gharana, we believe creativity can transform workplaces. As we expand our corporate (B2B) vertical globally, we’re looking for a Customer Support Executive who can deliver outstanding client experiences to our corporate partners and learners across time zones.

This isn’t a script-reading support job — you’ll be the human connection that ensures our clients and their teams enjoy a seamless, supportive, and joyful learning experience.

What You’ll Do

Handle inbound queries and issue resolution for our B2B clients via email, chat, calls, and collaborative tools (MS Teams, Slack, etc.)

Act as the first line of communication for partner companies and learners enrolled under their accounts

Maintain high responsiveness and empathy in every interaction

Coordinate internally with program managers, operations, and tech teams to resolve issues

Document and track all client communications and updates accurately

Identify recurring challenges and share insights to improve client experience

Ensure SLAs and quality metrics are consistently met

What You Bring

2+ years of experience in customer support (EdTech or service industry preferred)

Excellent English communication skills — clear, articulate, and empathetic

Comfortable working international (US Pacific) hours

Experience with platforms like MS Teams, Slack, and other corporate communication tools

Strong multitasking and follow-up skills

Tech-savvy and adaptable to CRM / ticketing tools (training provided)

A calm, problem-solving mindset and a genuine interest in helping people

Why You’ll Love Working Here

100% remote — collaborate with a creative global team

Exposure to international B2B clients and wellness programs

Growth-focused culture where ideas are valued

Flexible, respectful, and supportive work environment

How to Apply

Send your resume or LinkedIn profile to [add email or link] with the subject line “Customer Support Executive – B2B”.