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SAP CS Consultant

SAP CS Consultant

Wissen Infotechkottayam, kerala, in
11 days ago
Job description

SAP CS - Consultant

2-10 Yrs

Location-Bangalore

About : A SAP Customer Service (CS) or Service Management job with S / 4HANA experience typically involves a functional consultant or support analyst role, focusing on implementing, customizing, and supporting service processes within the SAP S / 4HANA environment. Should have hands-on experience in configuring, implementing, and supporting the SAP S / 4HANA Service module, specializing in streamlining customer service operations, improving efficiency, and enhancing customer satisfaction. This role requires a strong blend of business process knowledge and SAP technical expertise.

Roles & Responsibilities :

  • In depth understanding on Customer Services, Sales & Distribution Process, Contract management, Pricing concepts, OTC, Partner Determination, Text Management, Pricing, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM).
  • Develop system designs that adhere to high level conceptual design and are traceable to functional as well as non-functional requirements in projects / enhancements
  • Ensure designs produced adhere to architectural roadmap and support the development, execution, and operations of solutions
  • Deliver design solutions in line with system design standards which are global and scalable following a global template philosophy (Core / Template)
  • Ensure that solutions meet requirements outlined in the architecture handbook
  • Perform scoping, fit-gap workshops for projects / enhancements, proposes solutions for key gaps, provide effort estimations and align with business teams
  • Ensure that project / enhancements work is delivered to agreed time, cost and quality constraints following the release calendars
  • Experience in Application Support and working on SLA, CHR Delivery process to meet customer requirements and Any SAP Project Implementation activities.
  • Ensure that developed solutions are peer reviewed, formally documented and signed off by business
  • Initiate solution testing to ensure these meet quality standards
  • Follow standardized design and development processes to enable cost effective delivery
  • Ability to translate business requirements, processes and designs into well documented system designs and alignment with business process global template.
  • Analyze business requirements and translate them into SAP S / 4HANA functional specifications across relevant modules (e.g., MM, SD, PP, FI / CO, QM, PM).
  • Configure and customize SAP S / 4HANA modules to align with business processes and Client standards.
  • Collaborate with cross-functional teams to ensure seamless integration between modules and third-party systems.
  • Conduct unit testing, integration testing, and support user acceptance testing (UAT).
  • Provide end-user training and create functional documentation and SOPs.

Technology Skills :

  • 2 to 10 years of experience as SAP CS / SD Consultant
  • Highest level of expertise on SAP SD / CS module & SCM process
  • Should have experience working on several interfaces like iDoc, Proxy, etc. through SAP PI / PO to integrate with external platforms
  • Should have extensive knowledge on Quotations, Sales Orders and Contracts (Value and Quantity)
  • In Depth integration knowledge of CS module with SD, FICO, MM, and PS modules
  • In depth understanding of SAP enterprise data and interface concept and management.
  • Should have knowledge on Service Orders and contracts, Projects functionality for Services w.r.t to Time and Material, Fixed Prices, Integration with external applications, Repairs processes
  • Should have knowledge on timesheet, cost booking using timesheet and Resource Related Billing
  • S4 HANA work experience is a must.
  • Should have good working experience on Agile methodology.

    • Behavioral Skills :

  • Excellent communication skills both verbal and written with the ability to tailor communication to the intended audience (excellent English is a must)
  • Strong Analytical, Logical, and Communication Skills.
  • Provide mentoring and guidance to other team members.
  • Should be Self-motivator and result oriented to complete task as per timelines.
  • Business Customer centric and capacity to deliver high level of service
  • Should be able to coordinate with global team and service SLA’s.
  • Ensure specifications are fully challenged and understood.
  • Customer centric and capacity to deliver high level of service.
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