MT-HR Service Management

Inviting applications for the role of Management Trainee / Assistant Manager, HR Service Management

This role is pivotal in enhancing HR service delivery by leveraging HR knowledge articles, managing content, and reporting to optimize workforce experience. The ideal candidate will possess a robust background in HR service management, operational support, and fostering collaboration across HR and business functions.

Responsibilities

1. Team Leadership :

Lead a team of analysts, ensuring timely and accurate processing.

Monitor team performance and provide coaching to enhance efficiency.

Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance.

Maintain up-to-date content across knowledge repositories and document libraries.

2. Knowledge Management :

Create, update, and maintain HR Knowledge Articles in accordance with policy changes.

Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance.

Maintain up-to-date content across knowledge repositories and document libraries.

3. Employee Support :

Respond to employee queries in line with defined SOPs, HR policies, and service guidelines.

Escalate and assign requests to appropriate teams based on the escalation matrix and rules.

Proactively communicate with requestors when delays in resolution occur.

Support HR transactions not initiated through self-service channels.

4. Communication & Engagement :

Coordinate and manage internal HR communications.

Analyse trends and provide insights to improve operations.

Support communication planning and execution for critical HR events (e.g., Open Enrolment, Policy Changes).

Qualifications we seek in you!

Minimum Qualifications

Bachelor's degree in HR, Operations, Management or a related field.

Proven experience in Service Management or a related role, with a strong background in leadership.

Advanced proficiency in Workday software, Ticketing tool (ServiceNow) and reporting tools.

Five Days working from Office

Preferred Qualifications / Skills

Certification in HR management or HR operations.

Experience in process improvement and automation.

Preference of an understanding of Workday module

Key Skills and Attributes :

Leadership and team management skills.

Analytical mindset with attention to detail.

Strong communication and stakeholder management abilities.