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Business Analyst
Ajni Consulting Private LimitedPune30+ days ago
Job descriptionAssemble and analyze customer experience, customer programs, and operational data to identify key trends, risks, and performance drivers. Independently build and maintain dashboards and reports using tools such as Tableau, Salesforce, Excel, or Looker Studio to provide real-time visibility into customer health, churn, and CX operational KPIs. Proactively access and manipulate data from internal systems and tools to support ad hoc analysis, leadership reporting, and strategic initiatives. Interpret data to inform business decisions, validate solution effectiveness, and support continuous improvement initiatives. Document and analyze current-state workflows to identify inefficiencies, bottlenecks, or gaps in execution. Work closely with Enterprise Business Systems, Revenue Operations, and Solutions Consultants to design systems and tool enhancements that align with business needs. Produce high-quality documentation including Business Requirements Documents (BRDs), Functional Specifications (FSDs), use cases, and process flows. Support user acceptance testing (UAT) by developing test cases, coordinating feedback, and confirming delivery meets original intent and business goals. Assist project managers with initiative scoping, effort estimation, and timeline planning. 3 - 5 years in business analysis, preferably in high-growth or SaaS settings; familiarity with Salesforce CRM, SaaS / eCommerce models, and business case development. Bachelors degree in Business, Information Systems, or related field (MBA or certification like CBAP is a plus). Experience using generative AI or automation tools (e.g., ChatGPT, Notion AI, Alteryx, or Power Automate) to drive efficiency and scale analysis. Strategic and business-minded - you are a critical thinker and suggest, implement, and support efficient and effective operations driving towards continuous improvement. You are proficient in creating dashboards and reports using business intelligence tools and comfortable navigating data systems independently to build insights without relying on developers. Comfortable with ambiguity, quick pivots, and tight deadlines. Strong communication, influencing, and stakeholder management skills. Working knowledge of SQL, Python, or other scripting languages is a plus
Role : Business Analyst, Customer Operations
This position is ideal for a highly analytical and strategic thinker who thrives in ambiguity, adapts quickly to change, and excels at translating complex business needs into practical solutions.
Key Responsibilities :
Business Needs Assessment and Requirements Definition :
- Moving with speed, partner with stakeholders across CX, product, marketing, and operations to understand challenges, opportunities, and evolving priorities.
- Translate complex business needs into structured, actionable requirements suitable for both technical and non-technical audiences.
Data Analysis and Insight Generation :
Solution Design and Delivery Support :
What Were Looking For :
We strongly value your talent, energy and passion. It will also be valuable to if you have the following qualifications
(ref : hirist.tech)
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Analyst • Pune
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