Associate Product Manager

Asahi India Glass Limited (AIS)Delhi, Republic Of India, IN

4 days ago

Job description

Analyze improvement feedback obtained from customers and business team.

Collaborate with buisness team to implement customer feedback

Advance analytical and problem solving ability to idetify opportunities, develop and implement new strategies

Manage customer escalations and complaints

Develop and implement processes for service operation and customer satifaction

Ability to measure improvements and take corrective actions to rectify discrepancy

Ensure implementation and updation of SOPs based on emerging business requirements.

Ability to drive the automation of processes

Analyze Net promoter score and customer satisfaction index to address the concerns

Ability to train the team on handling customer complaints and escalations

Organizational change ability to develop a culture of customer sensitivity in the organization

Develop innovative solutions to achieve greater customer satisfaction

Track after sales and collection against performa invoice on regular basis to regulate service performance and take couter measures to prevent delay

Ensure revenue collection of after sales orders

Ensure complaint closure within TAT

Ensure regular updates of MIS and trackers in respect of Sales and Service operations.

Ensure timely reportings

Ensure accurate RCA and its timely submissions to management for all escalation and detractor cases

Ensure implementation of all corrective points brought out through RCA

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Associate Product Manager • Delhi, Republic Of India, IN

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