Global IS Service Owner for IS Observability

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to :

Global IS Dep Manager for Service DM IT

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to lead / manage / supervise a function / organization / department / team in the development, and / or implementation and / or execution in their own area of responsibility. Each day, you will be accountable for the delivery of solutions, and enhancements, creating technology roadmaps that align organizational plans with emerging technology solutions. You will also showcase your expertise by ensuring efficient service capabilities.

The work model for the role is : onsite / hybrid

This role is contributing to the IS Services in Bangalore, India. Main stakeholders are BA CIOs, BA Infra Leads, Division IS Managers, Head of T&P, Various Service Owners .

You will be mainly accountable for :

Lead & Manage the highly skilled global team of 15+ internal ABB Employees including three Line Managers and L2, L3 Skillset

Steer, Guide and modernize the observability capability to scale up for the Future Hosting Model (FHM) as well as Future Network Model (FNM) transformation from supplier based (earlier) outsourced model to in-house model

Transition & Transform all ABB Managed Servers, Infrastructure and Network device Observability and build & run core observability platform

Expand the Application layer monitoring and bring “Single pane of glass” - vision for ABB Core Platform

Support SIAM and NOC capabilities coming out of FNM

Build and deliver in close collaboration “Availability & Capacity Management” for Core IS -process owner

Manage end to end responsibilities (Vendor, Platform, Build + Run) for ServiceNow ITOM, Moogosft (APEX AIOps), Dynatrace, Checkmk, Cloud-native solutions (Azure, AWS, GCP), Grafana, OpenTelemetry, SolarWinds, ThousandEyes + other similar tools; Snowflake, API integrations

Executing sustainable maintenance of services, solutions, and / or applications by leading cross-functional global teams, establishing strong vendor partnerships, and comprehensive stakeholder management.

Defining metrics to measure the effectiveness and efficiency of implemented technologies and channels, setting continuous improvement on customer and consumer experiences, and ensuring technology-driven value creation in business.

Establishing and managing analytics methods, techniques, and capabilities to enable the organization to analyze data, generate insights, create value, and drive decision-making.

Qualifications for the role :

You are immersed in / engaged in / absorbed in / highly skilled in / you enjoy working with DevOps, Agile, Multi landscape Platforms such as Dynatrace, CheckMk, Moogsoft, Grafana, AIOps

Ability to demonstrate your experience in / Have established skills / advanced skills / You have

15+

years of experience in IT Infrastructure and Application Area with 8+ years of experience in managing Observability with AIOps driven Monitoring platforms enabling SRE approach

Possess an enhanced knowledge of / You are qualified in / Highly adept in DevOps, Agile, Multi landscape Platforms such as Dynatrace, CheckMk, Moogsoft, Grafana, AIOps

You are passionate about / you are captivated by / you are innovative around AIOps and strategic leadership mindset with Architecture framework to drive Observability strategy and lead operations around full stack observability

Degree in / Have a demonstrated track record in / Extensive knowledge of / Proven experience of

vendor agnostic certifications in Observability area, CheckMk, Grafana, MoogSoft, AIOps

You are at ease communicating in

English with Global Stakeholders

More about us (Mandatory)

It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for.

It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests.

All our open positions are made available on our career portal for all fitting the criteria to apply.

ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions.

For current open positions you can visit our career website https : / / global.abb / group / en / careers and apply. Please refer to detailed recruitment fraud caution notice using the link https : / / global.abb / group / en / careers / how-to-apply / fraud-warning

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Fraud Warning :

Any genuine offer from ABB will always be preceded by a formal application and interview process.

We never ask for money from job applicants.

For current open positions you can visit our career website

https : / / global.abb / group / en / careers

and apply.

Please refer to detailed recruitment fraud caution notice using the link

https : / / global.abb / group / en / careers / how-to-apply / fraud-warning .