Senior Developer Support Engineer (Web Applications)

We are looking for a passionate and skilled Product Support Engineer with 2+ years of experience to join our team. The ideal candidate has strong expertise in modern web technologies, exceptional debugging and troubleshooting abilities, and a knack for identifying and resolving complex issues at their root. This role requires someone who is a self-starter, thrives in fast-paced environments, and demonstrates empathy towards customers by delivering reliable and performant solutions.

Key Responsibilities

• Design, develop, and maintain scalable web applications and features using JavaScript, TypeScript, and Webpack .
• Perform in-depth triage, troubleshooting, and debugging of production and pre-production issues across web systems.
• Conduct detailed root cause analysis to prevent recurring issues and drive long-term stability.
• Monitor, analyze, and optimize application performance and memory usage .
• Collaborate with cross-functional teams (Product, QA, Customer Support, Backend, etc.) to resolve technical challenges efficiently.
• Write clean, maintainable, and efficient code while following best practices in web development.
• Champion customer empathy by ensuring solutions prioritize usability, reliability, and performance.
• Proactively identify areas for improvement in existing systems and drive technical excellence.

Required Skills & Experience