Knowledge Management Center Leader

Job Title : Knowledge Management Center of Excellence Manager

Job Location -Bangalore

Experience -10 -14 years

Mandatory skills : Looking for candidates with experience in Process / Knowledge management and managing knowledge processes using tools like ARIS / SAP Signavio / Celonis

About us :

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value.

Role Purpose :

We are seeking a seasoned Knowledge Management Leader with 10–15 years of experience in the CPG / Process industry, who can drive the strategic development and execution of a global Knowledge Management CoE. The leader will partner with Global Process and Capability Owners, business units, operating / functional leaders, subject matter experts (SMEs), L&D, HR and other stakeholders to build, deploy and drive knowledge management processes and practices. This role is pivotal in enabling, developing and executing comprehensive knowledge management strategies to enhance the organization's operational efficiency and innovation.

Key Responsibilities :

Strategic Leadership

• Develop and implement a comprehensive knowledge management strategy aligned with Diageo's business objectives.
• Manage and maintain the enterprise-wide process taxonomy and documentation standards using technology applications and platforms.
• Champion the adoption and integration of knowledge management tools and platforms to enhance knowledge accessibility, process transparency, and decision-making.
• Oversee the collection, curation, organization, and maintenance of a centralized, accessible, and accurate knowledge repository.
• Collaborate with cross-functional teams including Digital & Technology, Global Process Owners (GPOs), and Business Excellence to embed knowledge management practices.
• Foster a knowledge-sharing culture by facilitating collaboration, leading communities of practice, and promoting continuous learning.
• Strategic stakeholder and change management across multiple levels of organizational hierarchy to drive partnership with business units, subject matter experts (SMEs), and other stakeholders to identify knowledge gaps and ensure content aligns with user need

Process & Technology Integration

Governance & Compliance

Collaboration & Stakeholder Engagement

Team Development & Leadership

Qualifications & Experience :

additional languages (e.G., Spanish, Hungarian) are a plus.

Skills & Competencies :