Customer Support Operations Lead

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

Locations : Bangalore (Interview), Job Locations : Bangalore

️ Walk-In Dates : 3rd Dec 2025, 5th Dec 2025.

⏰ Time : 10 : 00 AM to 1 : 00 PM

Venue : Infosys BPM Limited,

No. 40 / P-41 / P, Building # : 68, Gate # : 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark : : In Between Sunik Industries and Tejas Networks

Mode : 100% Work from Office (WFO)

About the Role :

We are looking for a seasoned Operations Manager (JL-5) with strong expertise in managing large-scale customer service operations across omni-channel platforms. The ideal candidate will have proven leadership experience and a deep understanding of operational excellence in a dynamic environment.

Key Responsibilities :

Lead and manage operations for customer service domain across voice, chat, and email channels .

Drive performance and ensure adherence to SLAs and KPIs.

Manage a team of 80+ FTEs , ensuring high engagement and productivity.

Collaborate with clients and internal stakeholders for seamless delivery.

Implement process improvements and leverage technology for efficiency.

Required Qualifications :

Minimum 12 years of experience in operations.

At least 2 years as JL-5 Operations Manager (must be an experienced manager, not aspiring).

Strong experience in omni-channel platforms (voice, chat, email).

Preferably with SaaS exposure .

Excellent communication and stakeholder management skills.

Strong analytical skills and understanding of technical platforms and telephony channels .

Proven ability in team performance management and SLA adherence.

Mandatory Documents to Carry

Updated printout of your resume

Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)

All original academic documents for verification :

▸ 10th & 12th Marksheets

▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)

⚠️ Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

Carry a copy of this email / invitation

Register your application in advance

Walk into the Infosys Bangalore Electronic city Phase 2 office on 3rd Dec 2025, 5th Dec 2025 between 10 : 00 AM 1 : 00 PM

🌟 Why Infosys BPM?

Work with a global brand

Extensive training & upskilling programs

Fast-track career growth in tech support or customer success

Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM. Lets grow, together.

We cant wait to meet you!

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

Bangalore | Pune | Global Locations

Transforming Talent | Empowering Careers