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Salesforce Developer (Service Cloud)

Salesforce Developer (Service Cloud)

MatchPointAlappuzha, IN
16 hours ago
Job description

Type : Contract

Location : Remote / Work From Home

Rate : $16 per hour

Timings : Night Shift - PST Timezone (After 8 PM IST)

Overview :

We’re seeking a passionate Salesforce Engineer to design, develop, and deploy scalable Salesforce solutions that drive business value. You’ll collaborate with cross-functional teams in an agile environment, leveraging Salesforce Service Cloud and other Salesforce platforms to deliver end-to-end product and process improvements.

Key Responsibilities :

  • Design and implement Salesforce solutions using Apex, Visualforce, Lightning Components, and Salesforce APIs.
  • Serve as a Salesforce platform expert and collaborate with Solution Architects to design business capabilities leveraging Sales, Service, and Experience Clouds.
  • Configure and optimize Service Cloud features including :
  • Case Management (Email-to-Case, Web-to-Case, Assignment & Escalation Rules, Case Teams, Support Processes)
  • Omni-Channel (Queue / Skill-based routing, Supervisor view)
  • Knowledge Articles and CTI integrations (Jabber, Cisco, etc.)
  • Agentforce and Prompt Builder for case replies and support automation.
  • Ensure high-quality code through best practices such as unit testing, configuration over customization, and version control (Git / GitHub).
  • Integrate Salesforce with external systems using REST / SOAP APIs and maintain data integrity through tools like Gearset and OwnBackup.
  • Act as release manager when required to plan deployments across environments.
  • Stay current with Salesforce platform updates, participate in platform optimization initiatives, and contribute to internal knowledge sharing.

Skills & Experience :

  • Bachelor’s degree in Computer Science, Engineering, or related field.
  • 5+ years of Salesforce development experience with strong knowledge of Service Cloud.
  • Hands-on expertise in Apex, Visualforce, Lightning Web Components, SOQL / SOSL.
  • Proficient in HTML, CSS, JavaScript, and integration using REST / SOAP APIs.
  • Experience with version control (Git) and CI / CD tools (Gearset preferred).
  • Salesforce Certifications (Service Cloud, Platform Developer) are highly desirable.
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    Salesforce Developer • Alappuzha, IN